FAQS

1. MY ORDERS
Q1: How do I place an order?
A1: To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

Q2: I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
A2: All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

Q3: How can I track my order status?
A3: 1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

Q4: When will I receive my order?
A4: Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

2. PRODUCT
Q1: What is the best way to choose my size?
A1: Please kindly refer to our SIZE CHART to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

Q2: Will my item be exactly the same color as what is shown on your website?
A2: Our Color Charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. 

3. DELIVERY
Q1: Where do you ship to?
A1: We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

Q2: What shipping methods do you offer?
A2: We have three shipping methods including expedited shipping, standard shipping.

Q3: Can I change my shipping address?
A3: You can only change the shipping address while your order is still in production. You can Contact Us to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

Q4: How much does shipping cost?
A4: The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

You can contact customer service [email protected] if you have any questions